Please try to arrive for your scheduled appointment 15 minutes early. We understand that sometimes things come up that are out of our control, but due to the high demand on our time, we have set some policies in place to ensure we can provide our clients with the best possible service.
A card will be required to be added to your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancelation/no-show policies.
Any appointment canceled or rescheduled with less than 24 hours notice will incur a fee equal to 50% of the service total for their appointment. This fee will be charged to the card on file at the time of cancelation.
Any appointment that a client does not arrive for, or arrives more than 15 minutes late for, will be considered a “no-show” and will incur a fee equal to 50% of the service total for their appointment. This fee will be charged to the card on file 15 minutes past their scheduled appointment time.
If you believe you may be sick or contagious on the day of your appointment, please call and inform the Guest Services Associate. Fees can be waived within reason.
Service Guarantee Policy
Color and other chemical appointments are guaranteed only if the recommended at-home haircare is purchased directly from The Hair Lab. Due to the diversion of professional products, purchasing your haircare prescription outside of the salon will result in a forfeiture of any guarantee. To learn more about diversion
Due to the creative nature of our industry, we do not offer refunds on services. If you are unsatisfied with the results of your service(s) we will work with you, within reason, to make adjustments and/or corrections. A re-do appointment must be requested and booked within 7 days of the original appointment in order to qualify as a re-do.
Product Return Policy
Products are not eligible for a refund but can be returned for store credit within 3 business days of the original purchase so long as less than 30% of the product has been used.
Due to the relaxing nature of our salon, children are not permitted in the salon without an appointment, we currently are only serving children over 10 years old unless they are compliant with face coverings. Anyone under the age of 18 must be accompanied by an adult/guardian during the entire appointment, while also maintaining social distance. See our COVID-19 polices for more
Right to Refuse
At The Hair Lab, we have a right to refuse service to any client, especially those who display violent, discriminatory, or otherwise disrespectful behavior.
Shirt, shoes, bottoms, and other wise clothing is required to receive service.