Please try to arrive for your scheduled appointment a few minutes early. We understand that sometimes things come up that are out of our control, but due to the high demand on our time, we have set some policies in place to ensure we can provide our clients with the best possible service.
A card will be required to be added to your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancelation/no-show policies.
Any appointment canceled or rescheduled with less than 24 hours notice will incur a fee equal to 50% of the service total for their appointment. This fee will be charged to the card on file at the time of cancelation.
Any appointment that a client does not arrive for/same day cancelation, or arrives more than 15 minutes late for, will be considered a “no-show” and will incur a fee equal to 100% of the service total for their appointment. This fee will be charged to the card on file 15 minutes past their scheduled appointment time.
If you believe you may be sick or contagious on the day of your appointment, please call and inform the Guest Services. Fees can be waived within reason.
Service Guarantee Policy
Color and other chemical appointments are guaranteed only if the recommended at-home haircare is purchased directly from The Hair Lab. Due to the diversion of professional products, purchasing your haircare prescription outside of the salon will result in a forfeiture of any guarantee. Hair color and other chemical appointments cannot be guaranteed if professional products are not purchased directly from Hair Lab. In many industries including the beauty industry, there is diversion. Diversion occurs when a product is made counterfeit, stolen, or otherwise not real and illgeally sold in stores, pharmacies, and online. We urge you to Google "Beauty Diversion" to learn more. We also recomend watching "Rotten" on Netflix, there is an episode that goes over how counterfeit products are made and sold. Store products are not of the quality or calibrated to the same sciences as our professional color/chemicals and are not recommended for use.
Due to the creative nature of our industry, we do not offer refunds on services. If you are unsatisfied with the results of your service(s) we will work with you, within reason, to make adjustments and/or corrections. A re-do appointment must be requested and booked within 7 days of the original appointment in order to qualify as a re-do.
Product Return Policy
Products are not eligible for a refund once opened but can be exchanged within 30 days as long as the bottle is 80% full. Due to the nature of products and expiration dates after opening we cannot resell or use opened products after this period.
At Hair Lab our staff is certified and branded with Hair Talk USA and Bello Haven Hair only. All new extension guests are required to receive a consultation prior to any hair services. No outside hair, attachments, or adhesives will be permitted or used at Hair Lab. If you have old hair from a previous stylist you would like us to use we require proof of professional purchase and a consultation as well, installation of old hair may still be denied at Hair Lab. This policy is in place to protect us and your hair.
To order hair the guest must complete the in person consult and sign the forms to order. This does not lock you into purchasing hair, this only is to acknowledge the return polices of hair, price, timing, and shipping. You may order hair the same day or over the phone when you are ready; we cannot book the installation until the hair arrives since we cannot guarantee the delivery date. The hair extension companies we use do not allow for returns, so all hair purchases are final.
Due to the relaxing nature of our salon, and for safety reasons, children are not permitted in the salon without an appointment. Anyone under the age of 18 must be accompanied by an adult/guardian during the entire appointment, and a parent must be present to sign the client intake form if services are for child under 18 years. Parents receiving a service are not considered the active chaperone of children at this time, we are still not allowing extra people into the salon without an appointment.
Right to Refuse
At The Hair Lab, we have a right to refuse service to any client, especially those who display violent, discriminatory, or otherwise disrespectful behavior.
Shirt, shoes, bottoms, and other wise clothing is required to receive service.
All appointments will be honored and cancelation fees apply unless there is a state of emergency resulting in town closure, bridge or highway closures, and/or mandatory evacuations.
As with the nature of Charleston weather we stay up to date with announcements and advisories directly in line with the Town of Mount Pleasant, SC.
If there is impending weather please move or cancel your appointment to your comfortability within the 24 hour window that may result in a cancelation fee.